5 Service and Support
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HP provides a complete communication program to help you keep up to date
with your HP NetServer:
• HP NetServer Support News
• HP NetServer Navigator CD-ROM Subscription
• HP Support Assistant CD-ROM Subscription
In addition, this chapter also covers:
• Ordering HP cables, drive trays, and manuals
• Contacting HP’s Regional Headquarters
• Joining CompuServe
HP NetServer Information Assistant
The HP NetServer Information Assistant is an information retrieval system for
quick access to information on HP NetServers and accessories, NOS installation
and tuning, and product service and support. It is included on the HP NetServer
Navigator CD-ROM shipped with your HP NetServer system.
The HP NetServer Information Assistant gives you access to technical and
product information while you are installing and configuring your HP NetServer
using the HP Configuration Assistant. It is also installable from the HP
NetServer Navigator CD-ROM for information retrieval from any PC running
Microsoft Windows 3.1, Windows for Workgroups 3.11, or Windows NT.
The HP NetServer Information Assistant uses advanced hypertext techniques to
make the information highly retrievable.
For subscription information on the HP NetServer Navigator CD-ROM, which
contains the HP NetServer Information Assistant, obtain ordering instructions
from the library of the HPSYS forum on CompuServe, via HP’s World Wide Web
home page, or from HP’s automated fax system. Each of these services is
described elsewhere in this chapter.
