Problems and Solutions
This section discusses potential problems and their likely
solutions. If you are still having problems after trying the
solutions in this section, you may want to try using the data dump
mode, a mode that helps advanced users determine the causes of
communication problems between the printer and the computer.
See the section on the data dump mode at the back of this chapter
for more information.
Below are some possible problems you may encounter and their
solutions.
The printer does not print
Make sure the printer is turned on and the POWER light is on.
If the printer is turned on but the POWER light is not on, check
to see that the printer is fully plugged in and that the electrical
outlet is also turned on.
Make sure the top cover is closed and the ON LINE light is on. If
the ON LINE light is not on, press the ON LINE button to put the
printer back on line.
Make sure the printer is connected securely to the computer.
Check both ends of the cable between the printer and the
computer.
Make sure the printer is not out of paper. (The PAPER OUT light
should be off and the tractor arrow on the PAPER SELECT
indicator should be green.)
Make sure the correct tractor arrow is lit up on the PAPER
SELECT indicator. If the wrong tractor is selected, make sure
there is paper loaded in standby position on the tractor you
want to use, and then press the FRONT/REAR button to switch
to that tractor. See the sections on loading paper in Chapter 2.
7-2
Troubleshooting
