1-6 USING TELEVANTAGE
* Administering TeleVantage and the TeleVantage Call Center Administrator’s Guide are combined into a
single HTML book called Administering TeleVantage and Call Centers.
Accessing online documentation
You can access TeleVantage’s online documentation in the following formats.
Online Help
From any TeleVantage application window, you can press F1 or click Help to get
context-sensitive Help describing the window and its individual fields. For overviews of
features, see the HTML or PDF books, not the online Help.
HTML books
TeleVantage provides complete compiled HTML Help (.CHM) versions of four of its printed
manuals, enhanced with hypertext navigation panes and links. To access the HTML books from
within ViewPoint or the Administrator, choose
Help > Online Books.
TeleVantage QuickStart Guide
This small guide provides easy-to-read
instructions for first-time users and basic
TeleVantage use, including a complete
telephone command reference and
coverage of ViewPoint fundamentals.
All audiences Yes Yes Yes
TeleVantage Call Center Administrator’s
Guide
This manual describes configuring,
maintaining, supervising, and participating in
a TeleVantage call center. Contains separate
sections for administrators and agents.
Includes instructions for running call center
queues, ACD workgroups, and TeleVantage
call center reports.
Administrators Yes Yes* Yes
TeleVantage Developer’s Guide
This reference describes how to extend
TeleVantage's built-in features using the
Client API, the Add-in API, the IVR Plug-in
API, the Device Status API, and TAPI.
Programmers Yes No Yes
TeleVantage Pocket Reference Card
This wallet-sized card is a convenient
reference for the most-used TeleVantage
telephone commands.
All audiences Yes No Yes
Document Audience
Available
in print
HTML
book
Acrobat
PDF
