CONTENTS
SoftPhone requirements ................................................................... F-3
Defining the TeleVantage SoftPhone as your external station............. F-3
Using the TeleVantage SoftPhone....................................................... F-4
Starting the TeleVantage SoftPhone ................................................F-4
Showing the SoftPhone keypad window...........................................F-5
Placing a call with the SoftPhone...................................................... F-5
Exiting the SoftPhone........................................................................F-5
Configuring the TeleVantage SoftPhone.............................................. F-5
Adjusting microphone and speaker volume......................................F-6
Setting preferences ...........................................................................F-6
Setting call restrictions ......................................................................F-6
Keeping the keypad window always on top...................................... F-7
Using the stand-alone SoftPhone ........................................................ F-7
Configuring the stand-alone SoftPhone............................................ F-7
SoftPhone notes................................................................................... F-8
Appendix G. Using the CounterPath SIP softphones ...................G-1
About the CounterPath SIP softphones ...............................................G-2
About the eyebeam SIP softphone ......................................................G-2
Recommended USB phones ........................................................... G-3
Before installing the eyeBeam softphone.............................................G-3
Installing and configuring the eyeBeam SIP softphone........................G-4
Launching the eyeBeam softphone......................................................G-6
Using CounterPath SIP softphones with TeleVantage.........................G-8
Appendix H. Logging On with Command-Line Switches ............. H-1
Using the /station command .............................................................H-2
Appendix I. Reporting Problems.......................................................I-1
Using the Problem Report Wizard..........................................................I-1
Reporting a problem that involves a specific call............................... I-2
Reporting other problems................................................................... I-2
Index ...................................................................................................I-1
