1-2 USING TELEVANTAGE
About TeleVantage________________________________________
Vertical’s award-winning TeleVantage phone system integrates your telephone and computer to
make your telephone a much more powerful tool. You can manage your calls and voicemail by
using either your telephone or the TeleVantage ViewPoint program, which runs on your
computer. TeleVantage dramatically expands the ways in which you can place and receive
phone calls.
This manual describes how to use the TeleVantage telephone commands and ViewPoint
application. Most ViewPoint instructions also apply to using ViewPoint Web Access.
For instructions on installing TeleVantage ViewPoint, see Installing TeleVantage. For
instructions on performing administrative TeleVantage functions, see Administering
TeleVanta ge.
Accessing TeleVantage ____________________________________
You can access TeleVantage by:
Q Using the telephone
Q Using the TeleVantage ViewPoint application
Q Using TeleVantage ViewPoint Web Access
Q Using the TAPI Service Provider and the CMA (Contact Manager Assistant)
Using the telephone
TeleVantage provides a sophisticated system of voice-guided menus that enable you to access
most TeleVantage features by using the telephone commands on your telephone keypad. You
can press
# at the dial tone, log on, and then follow the voice prompts to listen to your voicemail,
forward your calls, record greetings, and so on. When you are on a call, you can press
Flash to
put the call on hold and then follow the prompts to transfer calls, set up conference calls, and
perform other call-handling tasks.
For details about how to use the telephone commands, see Chapter 3 through Chapter 6. For a
summary of the telephone commands, see Appendix A.
Using the Flash command
Flash is a command you select using your telephone. Most phones have a Flash button. If yours
does not, you can do a Flash command by pressing and releasing the hook briefly.
