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Troubleshooting
Reset Operation
If a voltage spike or static discharge blanks out the display or
causes erratic thermostat operation, you may need to reset
the thermostat. To reset, the System Switch must be in Cool,
HEAT, or EMER. Simultaneously hold the and buttons
for approximately 10 seconds until the display goes blank. If
the thermostat has power, has been reset and still does not
function correctly contact your heating/cooling service person
or place of purchase.
Symptom Possible Cause Corrective Action
No Heat/No Cool/No Fan
(common problems)
1. Blown fuse or tripped circuit breaker.
2. Furnace power switch to OFF.
3. Furnace blower compartment door or
panel loose or not properly installed.
Replace fuse or reset breaker.
Turn switch to ON.
Replace door panel in proper position to engage safety
interlock or door switch.
No Heat
1. System Switch not set to Heat.
2. Loose connection to thermostat or
system
3. Heating System requires service or
thermostat requires replacement.
Set System Switch to Heat and raise setpoint above room
temperature.
Verify thermostat and system wires are securely attached.
Diagnostic: Set System Switch to Heat and raise the
setpoint above room temperature. Within a five minutes
the thermostat should make a soft click sound. This sound
usually indicates the thermostat is operating properly. If
the thermostat does not click, try the reset operation listed
above. If the thermostat does not click after being reset
contact your heating and cooling service person or place of
purchase for a replacement. If the thermostat clicks, con-
tact the furnace manufacturer or a service person to verify
the heating system is operating correctly.
No Cool
1. System Switch not set to Cool.
2. Loose connection to thermostat or
system.
3. Cooling System requires service or
thermostat requires replacement
Set System Switch to Cool and lower setpoint below room
temperature.
Verify thermostat and system wires are securely attached.
Same procedure as diagnostic for No Heat condition
except set the thermostat to Cool and lower the setpoint
below the room temperature. There may be up to a five
minute delay before the thermostat clicks in Cooling if the
compressor lock-out option is selected in the configuration
menu.
Heat, Cool or Fan Runs
Constantly
1. Possible short in wiring.
2. Possible short in thermostat.
3. Possible short in Heat/Cool/Fan
system.
4. Fan Switch set to Fan On.
Check each wire connection to verify they are not shorted
or touching together. No bare wire should stick out from
under terminal screws. Try resetting the thermostat as
described below. If the condition persists, the manufacturer
of your system or service person can instruct you on how
to test the Heat/Cool system for correct operation. If the
system operates correctly, replace the thermostat.
Furnace Cycles Too Fast
or Too Slow (narrow or
wide temperature swing)
1. The location of the thermostat and/or
the size of the Heating System may be
influencing the cycle rate.
The cycle rate adjustment can be found in the configuration
menu. If an acceptable cycle rate is not achieved using the
FA (Fast) or SL (Slow) adjustment contact a local service
person for additional suggestions.
Cooling Cycles Too Fast
or Too Slow (narrow
or wide temperature
swing)
1. The location of the thermostat and/or
the size of the Cooling System may
be influencing the cycle rate.
The cycle rate for cooling is fixed and can not be adjusted.
Contact a local service person for suggestions.
Thermostat Setting and
Thermometer Disagree
1. Thermostat thermometer setting
requires adjustment.
The thermometer can be adjusted +/- 4 degrees as listed
in the Configuration Menu. No other adjustment is possible.
Blank Display and/or
Keypad Not Responding
1. Voltage Spike or Static Discharge. If a voltage spike or static discharge occurs use the Reset
Operation listed above.