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Requesting Assistance or
Service
For service in the U.S.:
1. If you need assistance* . . .
Call our toll-free Consumer Assistance
Center telephone number from anywhere in
the U.S.A.:
l-800-253-1 301
and talk to one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary, recom-
mend a qualified service company in
your area.
2. If you need service* . . .
We have a nationwide network of authorized
service companies. Our service technicians
are trained to fulfill the product warranty and
provide after-warranty service, anywhere in
the United States. To locate an authorized
Whirlpool service company in your area, call
our Consumer Assistance Center telephone
number (see Step 1) or look in your tele-
phone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
MAJOR -SERVICE & REPAIR
3. If you need FSP@ replace-
ment parts’ . . .
To locate replacement parts in your area,
refer to Step 2 above or call our Consumer
Assistance Center telephone number
in Step 1.
4. If you are not satisfied with
how the problem was
solved* . . .
l Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l Contact MACAP only when the dealer and
authorized service company have failed to
resolve your problem.
Major Appliance Consumer Action
Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will, in turn, inform us of
your action.
l When requesting assistance or service,
please provide: model number, serial
number, date of purchase, and a complete
description of the problem. This informa-
tion will help us respond to your request
properly.
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