Filter
Top Products
1514
Service Information
If service is required:
1. Call your dealer or authorized service agency. The name of the authorized service agency can be
obtained from the dealer or distributor in your area.
2. Have the following information readily available:
a. Model number
b. Serial number
c. Date purchased
d. Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems,
contact Viking Range, LLC at (888) 845-4641 or write to:
VIKING RANGE, LLC
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
The model and serial number for your grill is located on an identification plate located under the drip tray in the rear
left corner next to the inlet pipe.
Record the information indicated below. You will need it if service is ever required.
Model Number ___________________________________________Serial Number_____________________________________
Date of Purchase__________________________________________Date Installed _____________________________________
Dealer’s Name ______________________________________________________________________________________________
Address____________________________________________________________________________________________________
___________________________________________________________________________________________________________
If service requires installation of parts, use only authorized parts to ensure protection under the warranty.
Please retain the manual for future reference.
Cleaning and Maintenance
Any piece of equipment works better and lasts longer when maintained properly and kept clean. Outdoor equipment is
no exception. Your side burner must be kept clean and maintained properly.
•Do not use a metal knife or any other metal tool to scrape stainless steel parts.
•Do not permit citrus or tomato juice to remain on stainless steel surfaces, as citric acid will
permanently discolor stainless steel. Wipe up any spills immediately.
•Do not use abrasive cleaners, steel wool pads, or abrasive cloths on stainless steel parts.
*Under rare conditions, such as an extremely salty environment, small amounts of rust may accumulate on stainless steel
parts. These small amounts of surface rust can easily be removed by applying Soft Scrub® Gel to a damp sponge and
wiping with the stainless steel grain. It is important to make sure you wipe with the grain for the most efficient removal
of surface rust.
Stainless Steel* Parts
Some stainless steel parts may have a plastic protective wrap which must be peeled off. Do not expose protective plastic
film on the stainless steel to heat or direct sunlight. It could melt onto the stainless steel parts and become difficult to
remove. The interior should be washed thoroughly with hot, soapy water to remove film residues and any dust or debris
before being used, then rinsed and wiped dry. Solutions stronger than soap and water are rarely needed.
All stainless steel parts should be wiped with hot, soapy water and with a liquid cleaner designed for this material. If
buildup occurs, do not use steel wool, abrasive cloths, cleansers, or powders! If it is necessary to scrape stainless steel to
remove encrusted materials, soak with hot, wet cloths to loosen the material, then use a wool or nylon scraper. Do not use
a metal knife, spatula, or any other material tool to scrape stainless steel! Scratches are almost impossible to remove.
Replacement Parts
Only authorized replacement parts may be used in performing service on the side burners. Do not repair or replace any
part of the outdoor side burners unless specifically recommended in the manual. All other servicing should be referred to
a qualified technician.
Drip Tray
The drip tray pans should be removed and cleaned after each use. Allow the drippings in the drip tray pans to cool
completely before removing. To remove the drip tray pans, simply remove the pans from the tray. Place the trays in hot,
soapy water to clean. Wipe up any debris that may have collected in the drip tray with a hot, soapy towel. Dry and
replace drip tray pans before next use.
CAUTION