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8. Troubleshooting — continued
Problem Possible Cause Possible Solution Reference
Sanitizing Power
Head will not
run, or runs
intermittently
Sanitizing Power Head Coupler or Wand
Coupler not securely fastened.
Assure Sanitizing Power Head and Hose/Handle
are firmly connected.
5.3
Hose Power Plug not plugged into
Canister
Firmly insert Hose Power Plug. 5.1
Switch not “ON” on Hose/Handle. Toggle switch to “ON” on hose handle. 6.4
Sanitizing Light
Bulb does not
illuminate
Floor Sensors may not be properly
activated.
Assure the Floor Sensors actuate properly when
Sanitizing Power Head lies flat on cleaning surface.
NA
Sanitizing Power Head is stationary.
Push Sanitizing Power Head back and forth. If the
Sanitizing Power Head is stationary for 5 or more
seconds, the Sanitizing Light Bulb will turn off.
6.6
Floor
Protection
Sanitizing Light Bulb may be burned out. Replace Sanitizing Light Bulb. 7.7
Sanitizing Light
Bulb turns off
unexpectedly
Sanitizing Power Head is stationary.
Push Sanitizing Power Head back and forth. If the
Sanitizing Power Head is stationary for 5 or more
seconds, the Sanitizing Light Bulb will turn off.
6.6
Floor
Protection
Deep Pile (Shag) Carpet
Move the Sanitizing Power Head back-and-
forth at a slightly faster pace than your normal
vacuuming stroke.
6.6
Deep Pile
(Shag)
Carpet
Operation
Note: Any other servicing should only be completed by authorized service personnel.