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2020
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TROUBLESHOOTINGTROUBLESHOOTING
TROUBLESHOOTINGTROUBLESHOOTING
TROUBLESHOOTING
Turn off and let cool before servicing. Only a qualified service person shouldTurn off and let cool before servicing. Only a qualified service person should
Turn off and let cool before servicing. Only a qualified service person shouldTurn off and let cool before servicing. Only a qualified service person should
Turn off and let cool before servicing. Only a qualified service person should
service and repair heater.service and repair heater.
service and repair heater.service and repair heater.
service and repair heater.
NOTE: All troubleshooting items are listed in order of operation.
REMEDYREMEDY
REMEDYREMEDY
REMEDY
POSSIBLE CAUSEPOSSIBLE CAUSE
POSSIBLE CAUSEPOSSIBLE CAUSE
POSSIBLE CAUSE
OBSERVED PROBLEMOBSERVED PROBLEM
OBSERVED PROBLEMOBSERVED PROBLEM
OBSERVED PROBLEM
When ignitor button is pressed, there is
no spark at ODS/Pilot.
Appliance produces unwanted odors.
Appliance shuts off in use.
Gas odor even when control knob is in
OFF position.
When ignitor button is pressed, there is
spark at ODS/Pilot, but no ignition.
ODS/Pilot lights, but flame goes out
when control knob is released.
WARNINGWARNING
WARNINGWARNING
WARNING
• Ignitor electrode positioned wrong
• Ignitor electrode is broken
• Ignitor electrode not connected to ignitor
cable.
• Ignitor cable pinched or wet keep ignitor
cable dry.
• Broken ignitor cable
• Bad piezo ignitor
• Appliance burning vapors from paint, hair
spray, glues, etc.
• Gas leak.
• Not enough fresh air is available for ODS/
Pilot to operate.
• Low line pressure.
• ODS/Pilot is partially clogged.
• Gas leak.
• Control valve defective.
• Gas supply turned off or manual shutoff
valve closed.
• Control knob not in PILOT position.
• Control knob not pressed in while in Pilot
position
• Air in gas lines when installed.
• Control knob not fully pressed in.
• Control knob not pressed in long enough.
• Manual shutoff valve not fully open.
• Replace ignitor.
• Replace ignitor.
• Reconnect ignitor cable.
• Free ignitor cable if pinched by any metal
or tubing.
• Replace ignitor cable.
• Replace piezo ignitor.
• Ventilate room. Stop using odor-causing
products while heater is running.
• Locate and correct all leaks.
• Open window and/or door ventilation
• Contact local gas company.
• Clean ODS/Pilot.
• Locate and correct all leaks.
• Replace control valve.
• Turn on gas supply or open manual shutoff
valve.
• Turn control knob while in PILOT position.
• Press in control knob while in PILOT posi
tion.
• Continue holding down control knob.
Repeat igniting operation until air is re-
moved
• Replace ODS/pilot assembly or get is ser-
viced.
• Replace gas regulator.
• Press in control knob fully.
• After ODS/pilot lights, keep control knob
pressed in 30 seconds.
• Fully open manual shutoff valve.