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Servicing should only be performed by a Qualied Service Agent
INTRODUCTION
The service handbook is designed to aid in servicing and troubleshooting State Water Heaters Ultra Force
SUF commercial water heaters in the field. No duplication or reproduction of this book may be made
without the express written authorization of the State Water Heaters.
The following text and illustrations will provide you with a step by step procedure to verify proper
installation, operation, and troubleshooting procedures. Additional quick reference data is included to assist
you in servicing these products.
The information contained in this handbook is designed to answer commonly faced situations encountered
in the operation of this product line and is not meant to be all inclusive. If you are experiencing a problem
not covered in this handbook, please contact State Water Heaters Technical Information at 1-800-365-
0024, by email at help@statewaterheaters.com, or your local State Water Heaters representative for further
assistance. Our website at: www.statewaterheaters.com is also a resource for installation and service
information. This handbook is intended for use by licensed plumbing professionals and reference should
be made to the installation manual accompanying the product. This handbook contains supplemental
information to the product’s installation and operation manual.
QUALIFICATIONS
ANSI Z223.1 Sec 3.3.83
“Qualified Agency”
“Any individual, firm, corporation or company that either in person or through a representative is engaged
in and is responsible for (a) the installation, testing or replacement of gas piping or (b) the connection,
installation, testing, repair or servicing of appliances and equipment; that is experienced in such work; that
is familiar with all precautions required; and that has complied with all the requirements of the authority
having jurisdiction.”
Service of this water heater requires ability equivalent to that of a Qualified Service Agent (licensed
tradesman) in the field involved. Installation skills such as plumbing, air supply, venting, gas supply,
electrical supply are required in addition to electrical testing skills. Some products may require combustion
testing equipment and certification. If you do not possess these skills or do not have the proper tools you
should not attempt to service this water heater.