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HEAT PUMP SERVICE
An Alto heat pump should give you many years trouble free service. However, to obtain the
maximum efficiency from your heater Alto recommend that your heater is checked and
serviced every 12 months. Service & extended warranty packages are available from a UK Service Agent
(see contact detail below).
HEAT PUMP BREAKDOWN
If you think there is a problem with your heater and are not able to diagnose the fault please contact your
POOL DEALER initially to discuss the symptoms.
BEFORE YOU CALL
To help you prevent unnecessary service call outs, please check the following points:-
· Is there an electric supply to the heater?
· Is there a power cut?
· Have you checked all the house fuses, R.C.D trip?
· Has the electrical supply been disconnected?
· If installed is the time clock correct?
· Have checked you the flow metre?
· Is there enough water flow?
Has the filtration been running for a minimum of twelve hours per day?
· Is there any obstruction in the skimmer?
· Is there any obstruction in the pump basket?
· Is the water at the correct operational level?
· Is the filter pump working?
· Is the filter operating pressure correct?
· Does the filter require backwashing?
· Have you checked the diagnostic control panel?
If the fault can not be diagnosed over the phone then your pool dealer will contact Paramount Pool
Products (UK Importer) who will arrange an appointed UK SERVICE AGENT (Regal Environmental
Systems Ltd) to contact you with a suitable date and time to service the heater unit.
Please have the following information available:-
1. Serial number (located on the aluminum plate placed externally on the heat pump casing) and
the approximate date the unit was installed. (this information should be on the front cover of this
manual)
2. Proof of Installation Date (Bill of sale or original invoice only)
3. Description of the Symptoms.
UK IMPORTER: Paramount Pool Products London Road Hartley Wintney Hook Hants RG27 8HY TEL.
01252 842891 FAX 01252 842388
UK SERVICE AGENT: Regal Environmental Systems Ltd Regal House Upham Street, Upham,
Southampton SO32 1JA TEL01489 860966 FAX 01489 860977
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