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Having a Problem? (continued)
Situation Probable Cause & Solution
The door opens but 1. If the opener lights blink, check the safety reversing sensor. See page 23.
won't close: 2. If the opener lights do not blink and it is a new installation, check the down force.
See Adjustment Step 2, page 29. For an existing installation, see below.
Repeat the safety reverse test after the adjustment is complete.
The door reverses for 1. Is something obstructing the door? Pull the red emergency release handle. Operate
no apparent reason the door manually. If it is unbalanced or binding, call for professional garage door
and opener fights service.
don't blink: 2. Clear any ice or snow from the garage floor area where the door doses.
3. Review the force adjustment procedures on page 29.
4. ifdoor reverses in the fully closed position, decrease the travel limits (page 28).
Repeat safety reverse test after adjustments to force or travel limits. The need
for occasional adjustment of the force and limit settings is normal. Weather
conditions in particular can affect door travel.
The door reverses for Check the safety reversing sensor. Remove any obstruction or align the receiving eye.
no apparent reason See page 23.
and opener lights
brink for 5 seconds
after reversing:
The opener fights: ... don't turn on:
Replace the light bulbs (75 watts maximum). Use a standard neck garage door opener
bulb if regular bulb burns out.
... don't turn off:
Is the Light feature on? Turn it off.
The opener strains or The door may be out of balance or the springs are broken. Close the door and use the
maximum force is emergency release to disconnect the trolley. Open and close the door manually. A properly
needed to operate balanced door will stay in any point of travel while being supported entirely by its springs. If it
door: does not, disconnect the opener and call a professional garage door serviceman. Do not
increase the force to operate the opener.
The opener motor t. The garage door springs are broken. See above.
hums briefly, then 2. ifthe problem occurs on the first operation of the opener, door may be locked. Disable
won't work: the doorlock. Ifthe chain was removed and reinstalled, the motor may be out of phase.
Remove the chain; cycle the motor to the down position. Observe the drive sprocket.
When itturns ina clockwise direction and stops in the down position, reinstall the chain.
Repeat the safety reverse test after the adjustment is complete.
The opener won't t. Use the emergency release to disconnect the trolley. The door can be opened and closed
operate due to manually. When the power is restored, press the Door Control push button and trolley will
power failure: automatically reconnect (unless trolley is in lockout position.) See page 32.
2. The Emergency Key Release accessory (for use on garages with no service door)
disconnects the trolley from outside the garage in case of power failure.
The chain droops
or sags:
It is normal for the chain to droop slightly in the closed door position. Use the
emergency release to disconnect the trolley. If the chain returns to normal height when
the trolley is disengaged and the door reverses on a one-inch board, no adjustments
are needed (see page 11).
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