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Having a Problem?
Situation Probable Cause and Solution
The opener doesn't 1. Does the opener have electric power? Plug a lamp into the outlet. If it doesn't light,
operate from either check the fuse box or the circuit breaker. (Some outlets are controlled by a door switch.)
the Door Control or 2. Have you disabled all door locks? Review installation instruction warnings on Page 11.
the remote control:
3. Is there a build-up of ice or snow under the door? The door may be frozen to the
ground. Remove any restriction.
4. The garage door spring may be broken. Have it replaced.
5. Repeated operation may have tripped the overload protector in the motor. Wait
15 minutes. Try again.
Opener operates 1. Is the Door Control lit? If not, remove the bell wire from the opener terminal screws.
from the remote Short the red and white terminals by touching both terminals at the same time with a
control, but not from piece of wire. If the opener runs, check for a faulty wire connection at the Door
the Door Control: Control, a short under the staples, or a broken wire.
2. Are the wiring connections correct? Review Step 6, page 18.
The door operates 1. If your model has the Lock feature, make sure the lock is Off.
from the Door 2. Is any door push button flashing? Your opener needs to re-learn a remote control
Control, but not from code. Refer to Instructions on the opener panel.
the remote control:
3. Program the receiver to match the remote control code.
4. Repeat the receiver programming procedure with all remote controls.
The remote control 1. Change the location of the remote control in your car.
has short range: 2. Check to be sure the antenna on the side or back panel of opener extends fully
downward.
3. Some installations may have shorter range due to a metal door, foil backed
insulation, or metal garage siding.
Opener noise is If operational noise is a problem because of proximity of the opener to the living
disturbing in living quarters, the Vibration Isolator Kit 41A3263 can be installed. This kit was designed to
quarters of home: minimize vibration to the house and is easy to install.
The garage door 1.
opens and closes 2.
by itself:
Be sure that all remote control push buttons are off.
Remove the bell wire from the Door Control terminals and operate from the remote
control only. If this solves the problem, the Door Control is faulty (replace), or there is
an intermittent short on the wire between the Door Control and the opener.
The door doesn't
open completely:
1. If the door has been working properly but now doesn't open all the way, increase the
up force. See page 29.
2. Is something obstructing the door? Remove the obstruction or repair the door.
3. If door opens at least 5 feet, the travel limits may need to be increased. One turn
equals 2 inches of travel. See page 28.
Repeat the safety reverse test after the adjustment is complete.
The door stops but
doesn't close
completely:
Review the travel limits adjustment procedures on page 28.
Repeat the safety reverse test after any adjustment of door arm length, close
force or down limit.
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