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SAVE A SERVICE CALL
12
CAN’T LIGHT THE PILOT FLAME
• Is there gas to the water heater?
Check the gas isolation valve on the
gas supply line is open.
• Is there a normal gas supply to
the rest of the premises?
Try lighting another gas appliance to
check. If there is no gas, call the gas
supplier.
WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit, or after a large usage of hot water,
condensation may form on the burner of the water heater. This is quite normal,
especially in winter months and will dry off as the water is heated.
HIGH GAS BILLS
Should you at any time, feel your gas account is too high, we suggest you
check the following points:
• Is the relief valve running
excessively? (Refer to “Temperature
Pressure Relief Valve Running” on
page 11).
• Is one outlet (especially the shower)
using more hot water than you
think? (Refer to “Not Enough Hot
Water” on page 10).
• Is there a leaking hot water pipe,
dripping hot water tap, etc? Even a
small leak will waste a surprising
quantity of hot water and gas.
Replace faulty tap washers, and
have your plumber rectify any
leaking pipe work.
• Consider recent changes to your hot water usage pattern and check if there
has been any increase in tariffs since your previous account.
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU
NEED ASSISTANCE, CALL YOUR NEAREST RHEEM SERVICE
DEPARTMENT OR ACCREDITED SERVICE AGENT.