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ISSUE POSSIBLE CAUSE POSSIBLE SOLUTION
Unit discharges a musty odor Water basin not cleaned or dumped
after use.
Clean water basin and use Deodorant Air
Freshener while cleaning.
Separator clogged or dirty. Remove separator and clean.
(See page 10)
Damp HEPA Neutralizer. Remove HEPA Neutralizer and clean or
replace. (See page 19)
Rainbow stored on water basin. Do not store Rainbow on water basin.
Machine running hot;
Burning odor noticed.
Plugged hose, wand, attachment
or Power Nozzle.
Remove obstruction from clogged area.
Rainbow not seated on
water basin properly.
Ensure Rainbow is properly seated and
latched onto water basin.
Unusual tone, noise or vibration. Separator clogged or dirty. Remove separator and clean.
Water level is above center dome in
water basin.
Empty water basin and rell to
correct level.
The Power Nozzle motor is not running. Trigger Lock Switch is in the o position. Move the switch to the middle position
and depress trigger.
Handle switch is not activated. Must squeeze actuator in electried
hose handle.
Wands not connected. Make sure wands are properly
connected.
Wand connections not made Make sure wands are seated properly.
Automatic resetting motor protector
has tripped.
Turn Rainbow o. Leave o for 30
second. Turn Rainbow back on.
The Power Nozzle motor is running but
brush is not revolving.
Broken belt. Disconnect power; Remove sole plate;
Make sure brush rotates freely;
Replace belt.
The Power Nozzle brush is stopped and
cannot be rotated by hand.
Object lodged in brush chamber. Disconnect power; Remove sole plate;
Remove foreign object; Make sure brush
rotates freely.
Bearing worn out. Contact an Authorized Rainbow
Distributor or Service Center for a
replacement brush.
The Power Nozzle is not picking
up debris well.
Clogged air chamber. Disconnect power; Remove sole plate;
Clear out entire air chamber;
Clogged wands or hose. Disconnect power; Remove obstruction;
Connect to Rainbow; Make sure air is
owing freely through hose.
Bristles not in contact
with carpet.
Make sure sole plate is completely in
position before latching; Replace brush if
bristles are worn too short.
Edge cleaning brushes are worn. Contact an Authorized Rainbow
Distributor or Service Center for a
replacement edge brushes.