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17
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Delayed ignition burner
1. Manifold pressure is too low
2. Burner orifice clogged
1. Contact local gas company
2. Clean burner (see Cleaning and
Maintenance, page 13)
Burner backfiring during combustion
1. Damaged burner
2. Gas regulator defective
1. Clean burner orifice (see
Cleaning and Maintenance, page
13)
2. Replace gas regulator
Slight smoke or odor during initial
operation
1. Residues from manufacturing
processes
2. Not enough air
3. Gas regulator defective
1. Problem will stop after a few
hours of operation
2. Check burner for dirt and debris.
If found, clean burner (see
Cleaning and Maintenance, page
13)
3. Replace gas regulator
Dark residue on logs or inside of
fireplace
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
1. Properly locate logs (see installing
logs, page 26)
2. Clean out air holes at burner inlet.
Periodically repeat as needed.
3. Remove blockage or replace burner
Heater produces a clicking/ticking
noise just after burner is lit or
shut off
1. Metal expanding while heating
or contracting while cooling
1. This is common with most
heaters. If noise is excessive,
contact qualified service person