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Troubleshooting
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.
My pet is not
responding when I
press a button.
• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the fi rst time you have used it,
please check to see if the battery is low in either the Remote
Transmitter or Receiver Collar.
• Many factors can impact the range you have with the 100 m
Trainer. For a list of these factors, please refer to “How the System
Works”.
• You can verify the Receiver Collar is delivering Stimulation to your
pet by placing the Test Light, enclosed in your kit, on the Receiver
Collar. Please refer to the “Test Light Instructions” section for
details.
• Increase the Intensity Dial. Refer to “Find the Best Stimulation
Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are placed snugly
against your pet’s skin. Refer to “Fit the Receiver Collar” for more
information.
The Receiver Collar
will not turn on.
• Check that two (2) CR2032 batteries have been installed properly.
See “To Insert and Remove the Batteries”.
The Receiver Collar is
not responding to the
Remote Transmitter.
• Verify the Receiver Collar has been turned on. Refer to “To Turn
the Receiver Collar On”.
• Refer to “Reset the Receiver Collar.”
Test Light Instructions
1. Turn the Receiver Collar On.
2. Hold the Test Light Contacts to the Contact Points.
3. Press a Stimulation Button on the Remote Transmitter.
4.The Test Light will fl ash.
Note: At higher levels, the Test Light will fl ash brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing.
Note: If the Test Light does not fl ash, replace the batteries and re-test. If the Test Light still does not fl ash,
contact the Customer Care Centre or visit our website at www.petsafe.net.