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W415-0171 / D / 01.06.04
Main burner goes out;
pilot goes out.
A - Refer to "Main burner goes out; pilot stays on"
B - Chimney down-drafting
- wait ten minutes. Shut off all exhaust fans in the house
(ie: kitchen and bathrooms), furnace, and clothes dryer.
Open windows and/or doors. Start fireplace and monitor its
operation.
Close doors and windows and start appliances as before;
room is in negative pressure; increase fresh air supply.
C - Chimney is blocked
- check for chimney blockage.
D - Liner disconnected from in-
sert.
- re-attach liner.
E - Faulty spill switch.
- replace.
Carbon is being de-
posited on glass, logs
or combustion cham-
ber surfaces.
Flame is impinging on the logs
or combustion chamber.
- check that the logs are correctly positioned.
- open air shutter to increase the primary air.
- check the input rate: check the manifold pressure and
orifice size as specified by the rating plate values.
- check that the door gasketing is not broken or missing
and that the seal is tight.
- check that the 4" vent liner is free of holes and well sealed
at all joints.
- check that minimum rise per foor has been adhered to for
any horizontal venting.
Air shutter has become blocked
- ensure air shutter opening is free of lint or other obstruc-
tions.
Exhaust
fumes
smelled in room, head-
aches.
- check for chimney blockage.
- check that chimney is installed to building code.
- room is in negative pressure; increase fresh air supply.
Fireplace is spilling.
A - Wall switch is mounted up-
side down.
B - Remote wall switch is
grounding.
C - Remote wall switch wire is
grounding.
Remote wall switch is
in off position; main
burner comes on
when gas knob is
turned to "ON" posi-
tion.
- reverse.
- replace.
- check for ground (short); repair ground or replace wire.
D - Faulty valve. - replace.
Main burner flame is a
blue, lazy, transparent
flame.
A - Insufficient secondary air. - increase fresh air supply (open door, window, add make-
up air supply)
B - Downdraft or blockage in
chimney.
- remove blockage.
- check that chimney is installed to building codes (3ft
above highest roof line or 2ft higher than any portion of a
building within a horizontal radius of 10ft of the chimney.)
B - Thermopile shorting.
A - Pilot flame is not large
enough or not engulfing the ther-
mopile.
Main burner goes out;
pilot stays on.
- turn on pilot flame. Gently twist the pilot head to improve
the flame pattern aroung the thermopile.
- clean thermopile and thermopile connection to valve.
White / grey film forms. Sulphur from fuel is being de-
posited on glass, logs or com-
bustion chamber surfaces.
- clean the glass with a gas fireplace glass cleaner. DO
NOT CLEAN GLASS WHEN HOT.
If deposits are not cleaned off regularly, the glass may be-
come permanently marked.
SYMPTOM PROBLEM TEST SOLUTION