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CARE OF YOUR SOFTENER
SECTION 3
18
3D. HELPFUL HINTS CHECKLIST
... TO HELP YOU SAVE MONEY
If your water softener fails to work, make the following easy checks. Often, you will find what's wrong yourself
and you won't have to call and wait for service. If you do not find anything wrong, while making the checks,
and your softener still does not work, call your Sears Service Department.
NOTES:
1. Also read ERROR CODE, page 11.
2. If an error code is not dispIayed, press and hold the SELECT button for several seconds until a flashing SR
code appears. It must show SR31. If SR 17, 22, 39 or 60 shows, the face plate computer is working on incorrect
input and would probably be the cause of the problem. To set SR31, press either the UP or DOWN button.
When SR31 shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness numĆ
ber and recharge time, pages 6 and 7.
PROBLEM CAUSE CORRECTION
NO SOFT WATER
No salt (or salt bridged) in the storage tank Refill with salt, or break the salt bridge (page
15). Press ON/OFF-HOLD (RECHARGE
NOW) button and hold for 3 seconds to start
a regeneration (see page 10).
Transfomer unplugged at the wall outlet, or
power cable leads loose, fuse blown, circuit
breaker popped, or circuit switched off.
Check for loss of power due to any of these
and correct. With the power back on, look at
the time display and read PROGRAM
MEMORY, page 11.
Manual bypass valve(s) in bypass position Look at FIG. 12 on page 19. Move the stem
in a single valve to service. In a 3-valve
bypass, open the inlet and outlet valves, and
be sure to fully close the bypass valve.
Dirty, plugged or damaged nozzle & venturi Take apart and clean or replace damaged
parts (see page 16).
Valve drain hose plugged The drain hose must not have kinks, sharp
bends, or be raised too high above the
softener (see page 16 in your installation
manual).
WATER HARD SOMETIMES
Hardness number setting too low Press and release the SELECT button until
HARDNESS shows in the display. Read the
hardness number in the display and be sure
the same grains per gallon number is shown
on your water analysis report. See page 7 to
reset. Press and release the SELECT
button until the present time shows in the
display.
Using hot water when softener is regenerating Avoid using hot water during this time
because the water heater refills with hard
water (see Automatic Bypass, page 14).
Increase in the grains of hardness in your
water supply
Ask your Sears retail or catalog store for a
new water analysis. Then make a new
hardness number setting (page 7).