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SERVICE TECH. INFORMATION
SECTION 5
19
5A. TROUBLESHOOTING
Keep this manual with your water softener. If repairs are needed, the service technician must have the
information on the following pages. For telephone assistance, call toll free, 1-800-426-9345.
SELECT
ON/OFF
HOLD
RECHARGE TONIGHT
RECHARGE NOW
DOWN
button
UP button
display
SELECT button
ON/OFF–HOLD button
(Recharge Tonight–Now)
Demand Water Softener
Sears Water Line
for Customer Assistance
1–800–426–9345
Kenmore
ALWAYS MAKE THESE INITIAL CHECKS FIRST
1. Does the time display show the correct time of day?
- If display is blank, check power source to the
softener.
- If time is flashing, power was off for over 6 hours.
The softener resumes normal operation but regenĆ
erations occur at the wrong time.
- If an error code (Example: Err 03) shows in the face
plate display, go to Automatic Electronic DiagnosĆ
tics.
2. Plumbing bypass valve(s) must be in Full Service
position.
3. The inlet and outlet pipes must connect to the
softener valve inlet and outlet respectively.
4. Is the transformer plugged into a live", grounded
wall outlet, and is the power cable fastened securely?
5. The valve drain hose must be free of kinks and sharp
bends, and not elevated over 8 ft. above the floor.
REMOVE THE TOP COVER AND SALT TANK COVER
6. Is there salt in the storage tank?
7. Is the brine tubing connected? (See water flow
diagrams).
8. Is the brine valve float set right? (See page 22).
9. Press the SELECT button 2 times to display the
hardness setting. Be sure it is the correct setting for
the household's water supply. (Make a hardness test
of the raw water and compare with the hardness
setting. Also test a soft water sample to verify if a
problem exists.) Press SELECT twice more to return
the time of day display.
If you do not find the problem after making initial checks,
do the Manual Initiated Electronic Diagnostics, and the
Manual Advance Regeneration Check.