Filter
Top Products
29
TROUBLESHOOTING GUIDELINES
These guidelines should be used by a qualifi ed service agent. Call Sears Service at 1-800-4-MY-HOME
®
(1-800-469-4663) for assistance.
Inform the associate that this is a “Flammable Vapor Ignition Resistant” Product.
Problem Cause Solution
WATER
LEAKS
Improperly sealed, hot or cold supply connection,
relief valve, drain valve, or thermostat threads.
Tighten threaded connections.
Leakage from other appliances or water lines. Inspect other appliances near water heater.
Condensation of fl ue products. Refer to CONDENSATION.
LEAKING
T&P VALVE
Thermal expansion in closed water system. Install thermal expansion tank (DO NOT plug T&P valve).
Improperly sealed valve.
Check relief valve for proper operation (DO NOT plug
T&P valve).
SMELLY ODORS
High sulfate or mineral content in water supply. Drain and fl ush heater thoroughly, then refi ll.
Bacteria in water supply. Chlorinate or aerate water supply.
PILOT WILL
NOT LIGHT
Gas control knob not positioned correctly. Refer to LIGHTING INSTRUCTIONS.
Main gas supply off. Turn on main gas Shut-off valve.
Igniter tip more than 1/8” from pilot hood. Adjust igniter tip.
Thermocouple malfunction. Replace pilot assembly.
Thermocouple TCO malfunction. Replace pilot assembly.
Melted insulation on igniter wire or shorting of
igniter wire.
Contact Sears Service to determine cause.
High ambient room temperature. Contact Sears Service to determine cause.
Wire disconnected from spark igniter. Reconnect wire connector to spark igniter.
Broken electrode or electrical wire. Replace pilot assembly.
Piezo Igniter generator fails to operate or
malfunctions.
Replace Piezo Igniter generator.
BURNER WILL
NOT STAY LIT
Thermocouple TCO malfunction. Replace pilot assembly.
High ambient room temperature. Contact Sears Service to determine cause.
Dirty or clogged air intake screen. Clean and reinstall air intake screen.
Flame arrestor openings blocked. Contact Sears Service to determine cause.
Defective Gas Control. Replace Gas Control.
PILOT OUTAGE
Dirty pilot burner. Clean pilot assembly.
Dirty or clogged air intake screen. Clean and reinstall air intake screen.
Thermocouple tip is not in contact with pilot fl ame. Insert thermocouple correctly.
Thermocouple malfunction. Replace pilot assembly.
Thermocouple TCO malfunction. Replace pilot assembly.
Defective Gas Control. Replace Gas Control.
NOT ENOUGH
HOT WATER
Heater not lit or thermostat not on. Refer to LIGHTING INSTRUCTIONS.
Thermostat set too low. Refer to TEMPERATURE REGULATION.
Heater undersized. Reduce hot water use.
Low gas pressure. Contact your gas supplier.
Incoming water is unusually cold. Allow more time for your heater to re-heat.
Leaking hot water pipes or fi xtures. Have plumber check and repair leaks.
High temperature limit switch activated. Contact Sears Service to determine cause.
WATER TOO HOT Thermostat set too high. Refer to TEMPERATURE REGULATION.
WATER HEATER SOUNDS Condensation dripping on burner. Refer to CONDENSATION.
SIZZLING - RUMBLING Sediment or calcium in bottom of heater tank.
Clean sediment from tank. Refer to DRAINING
instructions in Maintenance section of manual.
SOOTING Improper combustion.
No adjustment available. Contact Sears Service to
determine cause.
VENT GAS ODORS
Lack of supply air.
Contact Sears Service to determine cause.
Improperly installed vent piping.
Downdraft.
Poor combustion.