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Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate the
nearest
Hoover Factory Service Center
or Authorized Hoover Warranty
Service Dealer (Depot)
by:
l checking the Yellow Pages under
“Vacuum Cleaners
-
Household”
OR-
* checking the list of Factory Service
Centers provided with this cleaner
OR
-
l calling l-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S. only)
OR-
l checking the Service section of
The Hoover Company on-line at
www.hoover.com
Do not send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton, Ohio
44720 Phone: 330-499-9499.
In Canada,
contact Hoover Canada,
Burlington, Ontario
L7R
4A8,
Phone: I-800-263-6376.
Always identify your cleaner by the
complete
model number when request-
ing information or ordering parts. (The
model number appears on the back of
the handle.)
Hoover Cleaning
Performance
This Hoover Cleaning,
,Performance
System is for companng the relative pro-
gressive performance of Hoover
uprights only
and not for comparison
with any other brands. The majority of
this rating is based upon the American
Society for Testing and Materials (ASTM)
Carpet Cleaning Effectiveness Testing
(ASTM Test
F608).
Other performance
factors include Hose Power (ASTM Test
F558),
Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning, Cleaning
Width, and Air Filtration.
If a minor problem occurs, it usually can
be solved quite easily when the cause
is found by using the checklist below.
Possible Cause
Possible Solution
l
Not firmly plugged in
l Plug unit in firm/y
l
No voltage in wall plug
l Check fuse or breaker
l
Blown fuse or tripped breaker
l Replace fuse or reset breaker
l Thermal protector activated
l Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
Possible Cause
Possible Solution
l
Broken or worn belt(s)
l Replace belt(s)
l
Brush roll worn
l Replace brush roll
l
Filter bag full
l Change filter bag
l
Incorrect carpet height setting
l
Move carpet height control to lower
setting
l
Blockage in air flow passage
l Clear blockage (see “Clearing block-
ages section)
Possible Cause
Possible Solution
l
Incorrect carpet height setting
l Move carpet height control to a higher
setting
Possible Cause
Possible Solution
l
Flat belt broken or worn
l Replace belt
l
Self-propel button in OFF position
l Slide button to ON
Possible Cause
Possible Solution
l
Brush roll in OFF position
l Move brush roll control to ON position
(carpet)
l
Flat belt broken or worn
l Replace belt
Possible Cause
Possible Solution
*Too much pressure being applied to
tool
l Continue using tool applying light
pressure
l
Blockage in turbine channel
l Remove blockage
l
Broken or worn belt
l Replace belt
l
Low cleaner suction
l
Check items under “Cleaner suction low”
Clearing blockages
Disconnect
cleaner from electri-
cal outlet.
Warning
-
Brush roll can start
suddenly. Unplug cleaner when it
is turned over.
Low suction or pick up may be due to a
blockage in the system. Refer to the
following steps to check for blockages
continuing with each step until the
blockage is found:
1.
Check fullness of filter bag; change if
needed
Checking airflow path
2. Plug cleaner in and turn ON. Check for
suction at end of hose (A).
a. If there is suction, continue with
step 3.
b. If there is no suction, check for
blockage in hose and dirt tube as
follows:
1) Disconnect hose from dirt duct (C)
by reversing procedure for “Attach
hose” on p. 4, Figs.
I-5
and
I-6.
2) Clear out hose.
3) Look into (C) and remove blockage.
3. Check connection at hose tube (B);
remove any blockage.
4. Turn cleaner OFF and unplug.
Continued
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