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Problem Possible cause Possible solution
Cleaner l. Not firmly plugged in. l.Plug unit in firmly.
won’t 2. No voltage in wall plug. 2.Check fuse or breaker.
run 3. Blown fuse/tripped 3.Replace fuse/reset
breaker. breaker.
Cleaner l. Broken or worn belt. l. Replace belt.
won’t 2. Agitator brushes 2.Replace agitator.
pick up worn.
3. Bag full. 3.Change paper bag.
4. Incorrect carpet height 4.Move nozzle control
setting. knob to type of carpet
being cleaned.
5. Hose end not secure in 5.Push hose end firmly
tool rack. into “cup” in tool rack.
Cleaning l. Hose clogged l. Remove hose and tools;
tools won’t remove obstruction.
pick up 2. Incorrect setting. 2.Move knob to “Cleaning
Tools”.
Cleaner l. Incorrect carpet height l. Move nozzle control
hard setting. knob to a higher setting.
to push
If you have a problem
This appliance was inspected thoroughly and was in good operating
condition when it was shipped from the factory. If a minor problem occurs,
it usually can be solved quite easily when the cause is found. Therefore,
this check list is provided for your convenience.
Cleaning Effectiveness Per Amp Rating
This is not an Amp rating. Amps do not measure dirt removal, only the
amount of electricity used. Cleaning Effectiveness Per Amp is determined
by dividing this model’s Cleaning Effectiveness* by its Amps.
*Cleaning Effectiveness is the percent value obtained from dividing:
(a) the geometric mean of the amount of embedded carpet dirt removed in
testing under ASTM Test Method F608-89, by
(b) the value 29 (the geometric mean of the midpoints of the % dirt pickup
scales selected by Hoover as a reference for its rating system).
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Service
To obtain approved HOOVER service and genuine HOOVER parts,
locate the nearest Hoover Factory Service Center or Authorized
Hoover Warranty Service Dealer (Depot) by:
• checking the Yellow Pages under “Vacuum Cleaners -
Household” OR -
• checking the list of Factory Service Centers provided
with this cleaner OR -
• calling 1-800-944-9200 for an automated referral of
authorized service outlet locations (U.S. only).
Do not send your cleaner to The Hoover Company in North Canton
for service, this will only result in delay.
If further assistance is needed, contact The Hoover Company
Consumer Response Center, North Canton, Ohio 44720
Phone: 216-499-9499.
In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the complete model number when
requesting information or ordering parts. (The model number
appears on the bottom of the cleaner.)