69-1199—220
Toll-Free Customer Assistance
Please read and follow the provided instructions for this thermostat. For additional information,
o to
www.hone
well.com/
ourhome or call the Hone
well Customer Relations Center at 1-800-468-1502. The Center
hours are Monda
throu
h Frida
, 7:00AM to 5:30PM Central Time.
Before callin
, please have the followin
information available:
• Thermostat model number. (Located on back of thermostat).
• Thermostat date code. (Located below model number).
• T
pe of heatin
/coolin
s
stem (for example, hot water, warm air, oil, or
as).
• Location and number of wires connected to the thermostat.
Coolin
does not come on.
•
Make sure the coolin
setpoint is below the room temperature.
•
Make sure the circuit breaker is not tripped, and reset it if necessar
.
•
Make sure the s
stem switch at the air conditioner is in the On position,
and set it to On if it is in the Off position.
•
Wait five minutes for the s
stem to respond.
•
Set the s
stem switch to Cool.
S
stem on indicator ( = heat, =
cool) is lit, but no warm or cool air is
comin
from the re
isters.
Wait five minutes after seein
the flame or snowflake and check the
re
isters a
ain. If no there is no hot or cool air comin
from the re
isters,
refer to Heatin
does not come on or Coolin
does not come on. If all of this
has been checked, contact
our local heatin
and coolin
contractor.
Displa
flashes durin
pro
rammin
. Temperature settin
limit has been reached. The heatin
settin
ran
e is 40
to 90°F (4.5 to 32°C). The coolin
settin
ran
e is 45 to 99°F (7 to 37°C).
Temperature chan
es occur at the
wron
times.
•
Check the pro
ram times for the period in question.
•
Make sure the AM and PM settin
s are correct.
•
Make sure the current time and da
settin
s are correct.
•
Repro
ram an
incorrect settin
s.
NOTE: If
our thermostat is set for Smart Response™ technolo
, the
start times occur before
our pro
rammed comfort period.
Table 4. Solution Guide.
If... Then…
