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69-1199—220
Toll-Free Customer Assistance
Please read and follow the provided instructions for this thermostat. For additional information,
g
o to
www.hone
y
well.com/
y
ourhome or call the Hone
y
well Customer Relations Center at 1-800-468-1502. The Center
hours are Monda
y
throu
g
h Frida
y
, 7:00AM to 5:30PM Central Time.
Before callin
g
, please have the followin
g
information available:
• Thermostat model number. (Located on back of thermostat).
• Thermostat date code. (Located below model number).
• T
y
pe of heatin
g
/coolin
g
s
y
stem (for example, hot water, warm air, oil, or
g
as).
• Location and number of wires connected to the thermostat.
Coolin
g
does not come on.
•
Make sure the coolin
g
setpoint is below the room temperature.
•
Make sure the circuit breaker is not tripped, and reset it if necessar
y
.
•
Make sure the s
y
stem switch at the air conditioner is in the On position,
and set it to On if it is in the Off position.
•
Wait five minutes for the s
y
stem to respond.
•
Set the s
y
stem switch to Cool.
S
y
stem on indicator ( = heat, =
cool) is lit, but no warm or cool air is
comin
g
from the re
g
isters.
Wait five minutes after seein
g
the flame or snowflake and check the
re
g
isters a
g
ain. If no there is no hot or cool air comin
g
from the re
g
isters,
refer to Heatin
g
does not come on or Coolin
g
does not come on. If all of this
has been checked, contact
y
our local heatin
g
and coolin
g
contractor.
Displa
y
flashes durin
g
pro
g
rammin
g
. Temperature settin
g
limit has been reached. The heatin
g
settin
g
ran
g
e is 40
to 90°F (4.5 to 32°C). The coolin
g
settin
g
ran
g
e is 45 to 99°F (7 to 37°C).
Temperature chan
g
es occur at the
wron
g
times.
•
Check the pro
g
ram times for the period in question.
•
Make sure the AM and PM settin
g
s are correct.
•
Make sure the current time and da
y
settin
g
s are correct.
•
Repro
g
ram an
y
incorrect settin
g
s.
NOTE: If
y
our thermostat is set for Smart Response™ technolo
gy
, the
start times occur before
y
our pro
g
rammed comfort period.
Table 4. Solution Guide.
If... Then…