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TROUBLESHOOTING
GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
No discharge of air Cord is not plugged in
Power is not on
Make sure cord is plugged in
and try to turn the unit on by
pressing buttons on control
panel or remote control.
Pump is not turned on Turn on COOL function
Low / No water Refill water tank
Damaged pump R e p l a c e p u m p . C o n t a c t
service centre
Odour omission New unit
Old unit
When the product is used for
the first time the Honeycomb
cooling media will have an
odour which will dissipate
within a week of initial use.
There may be an algae issue.
R e p l a c e t h e H o n e y c o m b
c o o l i n g m e d i a . C o n t a c t
service centre
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