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Troubleshooting
Chime does not sound:
• Red light on the extension transmitter does not light. Check polarity of batteries.
Replace the transmitter batteries.
• Red light on the extension transmitter does light. Make sure the transmitter and
the chime channels are the same (see page 5).
• Check polarity of chime batteries. Replace chime batteries.
Battery seems OK, but the chime does not work when installed:
• Do not mount the transmitter on metal or near metal studs. This reduces the trans-
mitter range. Use 1/4" to 1/2" (6 to 13 mm) wood shims to move the transmitter
off the metal surface.
• Attach the microphone directly to the existing chime case very near the ringing
part (but not on it) of the existing chime.
• Try locating chime closer to transmitter.
The range of the chime can vary with location, temperature, and battery condition
(operating temperature: 32° F to 105° F).
Chime false triggers to loud noises:
The Extension Transmitter has special circuitry to reduce false triggers from most
common household noises. The transmitter is designed to optimize its response to
mid-frequency sound where most mechanical doorbells operate and to minimize
response to extremely low or high frequency sounds. Also, the desired sound must
be present continuously for at least 2 seconds. This design reduces the response to
door slams, vibration, normal music and talking, etc. Loud continuous noises such
as yelling children or very loud music may cause false triggering. When operating in
a location with unusually high ambient noise levels try the remedies below.
• Turn the sensitivity control counterclockwise to reduce sensitivity.
• Mount the microphone inside the existing chime (see step 3, page 2).
Technical Service
Please call 1-800-858-8501 (English speaking only) for assistance before
returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web
site at: www.hzsupport.com. If the problem persists, call* for assistance at 1-800-
858-8501, 7:30 AM to 4:30 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available:
Model Number, Date of Purchase, and Place of Purchase.
No Service Parts Available for this Product