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Q: Can the HAAN® Steam Cleaner be used on laminate flooring?
A: Yes. Your steam cleaner was designed to be gentle on delicate flooring, yet power-
ful enough to penetrate stains and kill harmful germs and bacteria.
It is recommended that the flooring manufacturer be contacted to see if it is OK to
clean the floor with steam. Leaving the steam cleaner sitting in one spot while steam-
ing could result in discoloration of flooring.
Q: Why does my HAAN® have different steam settings?
A: The different steam settings were designed with different floor types and stains
in mind.
Q: How long can an Ultra-Microfiber Pad be used until it needs to be changed?
A: The pad should be changed every 10 minutes, or when it becomes saturated with
water. The unit will become harder to push with an overly wet pad.
Q: How long does a tank of water last?
A: A full tank will last approximately 20-25 minutes but is dependent on the steam
setting used.
Q: Sometimes my steam cleaner becomes hard to push - why?
A: If the unit is hard to push it’s likely because the Ultra-Microfiber Pad is too wet or
the angle at which you are using the machine is too high.
Q: How do you use the Carpet Glide on carpet?
A: The carpet glide is to be used without the Ultra-Microfiber Pad and can be attached
directly to the unit.
Q: Does the HAAN® work on pet stains?
A: Yes, the HAAN® is able to spot clean fresh pet stains by loosening and lifting the
stain.
Q: How can I prolong the life of my HAAN®?
A: To maintain the life of your unit, we recommend using Fresh Rinse™ once a month.
Q: Will the HAAN® Steam Cleaner clean grout?
A: Yes, but it needs a little help. If you glide your HAAN® over the problem areas and
then scrub with your Ultra-Microfiber Pad, it should effectively clean your grout. How-
ever, it will not remove discoloration as this has been absorbed into the grout.
Q: Will the Turbo Technology hurt my delicate surfaces?
A: Turbo Technology was designed to be used on most types of surfaces. However,
you should only use it for a few seconds on a difficult mess before continuing the
cleaning action.
Commonly Asked Questions
Couldn’t find the Answer to your Question?
Call Customer Care at 877-422-6347 in the US
or 855-885-8458 in Canada.