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Before you call for service…
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Instructions Installation Instructions
13
Problem Possible Causes What To Do
Water contains tiny
New filter cartridges contain • Turn on the filtered water faucet and allow these
black particles
activated carbon, which is a harmless carbon particles to purge from the cartridge.
harmless black powder. Turn off the faucet when the water is clear.
Water has air bubbles
Air in system after installation. • Will go away after water runs for a while.
and is cloudy
Indicator light on the
Six months usage has occurred. • Replace both filter cartridges and batteries in the
faucet base is flashing
This is the maximum life of the battery pack.
filter cartridges.
Indicator light on the
The faucet base leadwire • Connect.
faucet base is not working
is not connected to the battery
pack leadwire.
Batteries may need to be • Observe orientation markings on the holder and install
replaced or they may have been correctly. Replace batteries if they are old.
installed incorrectly.
Leadwires damaged. • Inspect and repair as needed.
Chlorine taste and /or
The filter cartridges are no •
Replace both filter cartridges and batteries in the
odor in the product water
longer removing chlorine
battery pack.
from the water supply.
Troubleshooting Tips
Save time and money! Review the chart below
first and you may not need to call for service.