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Problem Possible Causes What To Do
Run out of soft water Incorrect injector • With water pressure > 70 psi, use 4 bump injectors
between regenerations (WS15X10059).
Improper regeneration • Repeat regeneration, making certain correct salt dosage is
used.
Fouled resin bed • Use resin cleaner.
Incorrect salt dose and capacity setting • Set Salt per Regen and Capacity setting to proper level. Refer to
the Programming the Control sections.
Incorrect hardness • Set to correct hardness. Refer to the Programming the
Control sections.
Water hardness has increased • Set to new value. Refer to the Programming the Control
sections.
Restricted meter turbine rotation due • Remove bypass, free up turbine and flush with clean
to foreign material in meter housing water. Turbine should spin freely—if not, replace meter.
Water usage below 1/5 gallon • Repair leaky plumbing and/or fixtures.
per minute
Brine draw value from Advanced • Set correct brine draw value.
Programming Parameters table is
incorrect
Incorrect salt type or use of grid plate • Do not use block salt or grid plate (salt shelf) in brine tank.
(salt shelf)
Control does not draw Low water pressure • Increase water pressure (20 psi at conditioner).
brine
Restricted drain line • Remove obstruction.
Injector or injector screen is plugged • Clean injector and screen. Refer to the Cleaning the Injector and
Screen section.
Injector defective • Replace injector and cap.
Valve disc 3 and/or 5 not closed • Manually operate cam gear to flush out foreign matter holding
disc open. Replace if needed.
Air check valve prematurely closed • Briefly put control into brine refill status. Refer to the Manual
Regeneration section. Repair air check valve if needed.
Brine tank overflow Brine valve disc 1 held open • Manually operate cam gear to flush out foreign matter holding
disc open.
Valve disc 2 not closed during brine • Manually operate cam gear to flush out foreign matter holding
draw, causing brine refill disc open.
Air leak in brine line to air check • Check all connections in brine line for leaks.
Salt setting too high • Set in new values. Refer to Advanced Programming section.
Float assembly malfunctions • Inspect float assembly in brine well for proper operation.
It must be able to move freely.
Intermittent or irregular Low water pressure • Increase water pressure (20 psi at conditioner).
brine draw
Defective injector • Replace both injector and injector cap.
No conditioned water Unit did not regenerate • Check for power.
after regeneration
No salt in brine tank • Add salt to brine tank.
Plugged injector • Remove injector and flush it and injector screen.
Air check valve closed prematurely • Put control momentarily into REFILL to free air check. Replace
or repair air check as needed.
Incorrect salt type or use of grid plate • Do not use block salt or grid plate (salt shelf) in brine tank.
(salt shelf) in brine tank
Control backwashes at Incorrect backwash controller • Replace with correct size controller.
excessively low or high
Foreign matter affecting controller • Remove and clean controller.
rate
operation
26
Advanced troubleshooting.