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Troubleshooting Tips
Save time and money! Review the chart on these pages
first and you may not need to call for service.
Problem Possible Causes What To Do
No soft water Faucet or fixture where sample was •
To conserve salt, the installer
may have isolated some fixtures
taken not plumbed to soft water.
(outside faucets, toilets, etc.)
from soft water. From the outlet
NOTE:
Be sure sample is from a faucet of the water softening system, trace the water flow path,
that does not mix soft and hard water. in house plumbing. If soft water is not directed to a faucet
For example, a single lever kitchen faucet, or
fixture where wanted, consult a plumber.
if the cold side is plumbed to hard water.
No salt in the brine tank or • Check for a salt bridge or, if the
tank is empty, refill with
salt bridged recommended salt. Press (for 3 seconds) the REGEN
button to start an immediate regeneration and restore
soft water supply. See page 17, Breaking a Salt Bridge.
Transformer unplugged at wall outlet or
• Check for a loss of electrical power to the water softening
power cable to softener not connected. system, due to any of these conditions and correct as needed.
Fuse blown or circuit breaker popped With the power supply restored, observe the faceplate time
on circuit to electrical outlet. display and read Programming the Control section.
Electrical outlet on a circuit that can
NOTE: The electrical outlet for the softener should be
continuously
be switched off
live
so it cannot be accidentally switched off.
Manual bypass valve in bypass position • Be sure the flange on the bypass valve knobs are in line with
the pipes.
Valve drain hose pinched, plugged, •
Any restriction in this drain hose
may prevent proper
elevated too high or otherwise
operation of the
nozzle and venturi and reduce or prevent
restricted brine draw during regeneration.
Injector and injector screen dirty, • This will be evident by a high level of water in the brine tank.
incorrectly assembled or damaged Water level will be greater than 4″ when the system is in the
service position.
• Refer to Cleaning the Injector and Screen
instructions.
With water pressure to the
water softening system off, remove
the injector and injector screen. Thoroughly clean and flush.
Check for any damage. Reassemble to valve assembly.
If resin bed is fully exhausted, for • Complete “back to back” regenerations. Initiate Regeneration
example, after a malfunction, one cycle, wait 1 minute, then press REGEN again.
regeneration cycle may not fully See page 14.
restore capacity
NO SOF
T WATER – Most Common Problems:
Check the following before calling for service:
•
Not enough salt—brine tank should be at least 1/3 full.
•
Bypass valve in “Bypass” position—flange on knobs should be in line with pipes
(see page 6).
•
Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
water—from local water company, water test or call the GE Answer Center.
•
Salt Bridge—salt solidifies above water level so that brine water is not in contact with
salt. See the Breaking a Salt Bridge section.
Before you call for service…
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