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Before you call for service… GEAppliances.com
Troubleshooting Tips
Save time and money! Review the chart below first and you
may not need to call for service.
Problem Possible Causes What To Do
Water heater is noisy Fans are used to move air • Some amount of fan noise is normal (similar to the blower
through the system. The fan on a central heating and cooling system). If you hear an
noise volume will vary as the abnormal noise like a knocking or the noise level seems
water is heated. unusually loud, then contact service.
• If noise level has been increasing over the last weeks or
months, the filter may be getting dirty, thus making the
fans work harder. Check to see if filter needs to be cleaned.
(See page 13 for instructions.)
Water heater is Room is not vented • If the room is smaller than 10' x 10' x 7', then it must have
making the room properly or is too small. a louvered door or other means to allow air exchange
too cold with surrounding rooms.
Water dripping down Condensate drain hoses are • Two drain hoses are included with your water heater.
the outside of the not connected. Connect the longer 6' hose to the lower condensate drain
heater port. Connect the short 3" hose to the upper condensate
drain port.
Condensate drain hoses are • Remove each drain hose and clear any debris from the
kinked or clogged. line. You can use a small wire like a hanger or a small
screwdriver to clear out any debris in the drain port on
the unit.
Hot/Cold water connections • Tighten the inlet and outlet pipe connections.
are not tightened.
Not enough or no hot Water usage may have • Wait for the water heater to recover after an abnormal
water exceeded the capacity demand.
of the water heater.
A fuse is blown or a circuit • Replace fuse or reset circuit breaker.
breaker tripped.
Electric supply may be off. • Make sure electric supply to water heater and disconnect
switch, if used, are in the ON position.
Water temperature may • See the Water temperature setting section.
be set too low.
Leaking or open hot water • Make sure all faucets are closed.
faucets.
Electric service to your home • Contact the local electric utility.
may be interrupted.
Improper wiring. • See the Installation Instructions section.
Manual reset limit (TCO). • See the Water temperature setting section.
Cold water inlet temperature • This is normal. The colder inlet water takes longer to heat.
may be colder during the
winter months.
Water is too hot Water temperature is set • See the Water temperature setting section.
too high.
CAUTION:For your safety, DO NOT attempt repair of electrical wiring, controls,
heating elements or other safety devices. Refer repairs to qualified service personnel.
Electronic control has failed. • Call for service.
Rumbling noise Water conditions in your • Remove and clean the heating elements.
home caused a buildup of
scale or mineral deposits
on the heating elements.
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