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Before you call for service…
Customer Service Troubleshooting Tips Safety InstructionsCustomer Service Troubleshooting Tips Safety InstructionsCustomer Service Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation Instructions
Problem Possible Causes What To Do
No soft water
No salt in the storage tank. • Refill with salt. See the
Step-by-Step Installation Instructions.
Use the
TOUCH HOLD
button to start a regeneration. See
the
About the Face Plate Timer
section.
Transformer unplugged • Check for loss of power and correct. Reset the times, then
at the wall outlet, or power use the
TOUCH HOLD
button to start a regeneration. See
cable disconnected. the
About the Face Plate Timer
section.
Fuse blown, circuit breaker
•
Replace the fuse, reset the circuit breaker, or switch breaker
tripped, or circuit switched
on. Reset the times and then use the
TOUCH HOLD
button
off. to start a regeneration. See the
About the Face Plate Timer
section.
Timer in the vacation • See
VACATION
feature to return the softener to service.
(VAC) position. See the
About the Face Plate Timer
section.
No regenerations set on • Select and program a schedule. See the
About the Water
the timer.
Softener System
section. Use the
TOUCH HOLD
button to
start a regeneration. See the
About the Face Plate Timer
section.
Manual bypass valve(s) in • Move stem in single bypass valve to
SERVICE.
bypass position.
Salt in storage tank bridged.
•
See the
Breaking a Salt Bridge
section.
Dirty, plugged or damaged
• Take apart and clean or replace damaged parts.
nozzle & venturi. See
Cleaning the Nozzle and Venturi Assembly
section.
Valve drain hose plugged. • Hose must not have kinks, sharp bends or any water flow
breakage. See the
Step-by-Step Installation Instructions.
Low or high system water pressure • If pressure is low, increase to a minimum of 20 psi. Add a
(Low pressure may disrupt brine pressure reducing valve, in the supply pipe to the softener,
draw during recharge. High if day time pressure is over 100 psi.
pressures may cause inner valve
parts failure.)
Water hard sometimes
Too few regenerations. • See the
Regeneration Chart
, for the correct setting.
More water being used. • See the
Regeneration Chart
, for the correct setting.
Hot water used when softener • Avoid using hot water as the water heater refills with hard
is regenerating. water. See the
Automatic Bypass
section.
Possible increase in water • Call GE Answer Center 800.626.2000 for a new water
hardness. analysis.
Leaking faucet or toilet valve. • A small leak will waste hundreds of gallons of water in a
few days. Fix all plumbing leaks and always fully close faucets.
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.