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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
•
Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating replace where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
OBSERVED PROBLEM POSSIBLE CAUSE REMEDY
Fireplace produces unwanted
odors.
1. Heater burning vapors from
paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement above).
2. Low fuel supply (propane/
LP only).
3. Gas leak. See Warning
statement at top of page.
1. Open window to ventilate
room. Stop using odor caus-
ing products while heater is
running.
2. Rell supply tank (propane/
LP only).
3. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
Fireplace shuts off in use (ODS
operates).
1. Not enough fresh air is
available.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door
for ventilation.
2. Contact local natural or
propane/LP gas company.
3.
Clean ODS/pilot (see Cleaning
and Maintenance, page 25).
Gas odor even when control
knob is in OFF position.
1. Gas leak. See Warning
statement at top of page.
2. Control valve or gas control
defective.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Replace control valve or gas
control.
Gas odor during combustion. 1. Foreign matter between
control valve and burner.
2. Gas leak. See Warning
statement at top of page.
1. Take apart gas tubing and
remove foreign matter.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
Dark residue on logs inside
of their replace. Note: After
removing all causes of residue
deposits, completely clean re-
place and appliance off residue
before reusing appliance.
1. Improper log placement.
2. Drafts or other air currents
affecting ame pattern.
3. Air holes at burner inlet
blocked.
4.
Burner ame holes blocked.
1. Properly locate logs (see
Installing Logs, page 18).
2. Eliminate source of drafts
around heater.
3. Clean out air holes at burner
inlet. Periodically repeat as
needed.
4. Remove blockage.
Log set cycles to pilot, but room
temperature drops to a lower
than ideal level before log set
comes back on.
1. Hand-held remote control is
too close to heater.
1. Move hand-held remote
control unit farther away
from the heater.