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TROUBLESHOOTING
WARNING: Turn off the appliance, unplug and let cool for at least 10 minutes before attempting
to service. Only a qualified professional should attempt to service or repair the appliance.
Flame is dim or not
present
1. Dimmer control button is set too
low.
2. Light bulbs are burned out.
3. “Flame wand” has come loose
from bracket.
4. “Flame wand” motor is not
functioning.
1. Push button E
“+”
to increase light.
2. Inspect light bulbs and replace if
necessary. (see Maintenance
section of this manual)
3. Remove back panel. Secure
end of “flame wand” back into the
support bracket.
4. Call FMI Technical Service at
1-866-328-4537.
The appliance turns off
and will not turn back on
1. The overheat protection device in
the appliance has been triggered.
2. House circuit breaker has been
tripped.
1. Turn all controls off, unplug the
appliance, allow to cool for at
least 10 minutes, then plug back
in and restart.
2. Reset house circuit breaker.
The appliance does not
turn on when the button is
pushed to “ON”
1. The overheat protection device in
the appliance has been triggered.
1. Turn all controls off, unplug the
appliance, allow to cool for at
least 10 minutes, then plug back
in and restart.
Remote control does not
work
2. Low batteries.
3. Manual controls on the appliance
must be
ON
” before operating
the remote control.
1. Replace all batteries in the
remote control.
2. Push the appliance “ON” using
the manual control panel, then
use remote control to operate.
If using the remote control to
operate the appliance, you must
also turn the
appliance “ON”
using the remote control.
Problem Possible Cause
Corrective Action
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