Filter
Top Products
8
TOLL FREE: 1-800-798-7398
Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
Sonic Steam Pocket
™
Mop will not turn on.
Your Sonic Steam Pocket
™
Mop should be securely plugged into a 120V AC
electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398.
Sonic Steam Pocket
™
Mop will not make steam.
Prime the pump, see page 5 for more information.
Is there water in the water tank? If not, add water to your Sonic Steam Pocket
™
Mop following instructions on page 4.
Sonic Steam Pocket
™
Mop leaves water on the floor.
Check to see if the Sonic Lift
™
cleaning pad is too wet. We recommend you unplug
the Sonic Steam Pocket
™
Mop and change the Sonic Lift
™
cleaning pad.
Make sure the Sonic Lift
™
cleaning pad is attached correctly.
Do not leave your Sonic Steam Pocket
™
Mop on the floor with a damp or wet
cleaning pad.
Make sure the cap is securely on the water tank.
Sonic Steam Pocket
™
Mop is hard to push.
Make sure the Sonic Lift
™
cleaning pad is attached correctly.
Check to see if the Sonic Lift
™
cleaning pad is excessively dirty.
Check to see if the Sonic Lift
™
cleaning pad is excessively wet. If it is, change to a
dry cleaning pad.
Floors are cloudy, streaky or
spotty after steaming.
The Sonic Lift
™
cleaning pad might be dirty. Change the cleaning pad
.
If you washed the
Sonic Lift
™
cleaning pad with powder detergent,
then it may be
damaged and require replacement
.
Replacement pads are available at www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the
Sonic
Steam Pocket
™
Mop a few more times and see if the leftover cloudiness is
removed. If this does not work, we suggest rinsing the floor with water, letting it
dry, and then steam mopping again with a clean pad. One or more rinses generally
removes the residue. A more stubborn case may require you to rinse the floor with a
mix of one part vinegar and two parts water.
SM200_11_IB_ENG_120608_1.indd 8 12-06-08 4:12 PM