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TROUBLESHOOTING
WHIRLPOOL SYSTEM
Pump is not functioning smoothly.
• Adjust jet nozzle direction.
• Unscrew the filter from the suction fitting and clean. Never obstruct the suction filter.
• Make sure that pipe connections to the motor are tightened enough (tighten by hand).
• It is highly inadvisable to wash your hair while the whirlpool pump is operating. Loose hair could eventually plug or
damage the pump.
A jet is not functioning.
• Open both air controls and try again. If jet still does not work, verify that jet hole is clear of all debris. If problem persist,
contact Technical Service.
A jet is leaking.
• Put a silicone seal around the jet body on the outside of the bathtub. If jet still leaks, contact Technical Service.
Suction fitting is leaking.
• Put a silicone seal around suction body on the outside of the bathtub. If suction still leaks, contact Technical Service.
Pump will not turn on.
• Some bathtubs are fitted with a low water detector that prevents the motor from starting if the water level is insufficient.
Fill tub with water and try again.
• Make sure that the electric connection between the pump, electronic box and the electronic control panel is well
established and that all fuses are functional. Reconnect if necessary.
• Verify that electricity is supplied to pump via a ground fault circuit interrupter (GFCI Breaker).
AIR SYSTEMS
Blower does not turn on.
• Make sure that the electric connection between the pump, electronic box and the electronic control panel is well
established and that all fuses are functional. Reconnect if necessary.
• Verify that electricity is supplied to blower via a ground fault circuit interrupter (GFCI Breaker).
Blower operates, but no air is coming through certain jets.
• If none of the jets are working, check to see if the hose between the blower and the air distributor is properly connected
and not damaged.
• Verify that jets are clear of obstructions. If so, put one inch of hot water in the bathtub and clear jets by operating blower
on highest setting.
Blower operates for a period of time, then switches off.
• The system is programmed to stop automatically after 20 minutes. To restart, push the ON/OFF switch.
• The motor incorporated in the blower over heats. Allow motor to cool down for approximately 40 minutes.
Air entering the bathtub through jets feels cold.
• Due to the difference of temperature between the water and the air, the air may feel cool to certain people. To verify the
operation of the air heater, fill the bathtub to working level and operate blower on the highest setting for approximately
5 minutes. Carefully feel the flexible connection hose where it connects to blower. The hose and its immediate area
should feel warm to the touch. If not, contact Technical Service.
Blower does not execute the drying cycle.
• Reset control by turning the breaker off and back on.
Electronic controls
The electronic control fails to operate.
• Verify electric power supply. Reset circuit or replace fuse if necessary.
• Verify all electrical connections (including keypad connection).
• If the system has been functioning for quite some time, it is possible that the thermal protection has shut off the motor.
Switch the system off and wait for at least 30 minutes before starting it up again.
• If you have added an extension cord, make sure that it has been certified by the electronic control manufacturer. It could
be the cause of your problem.