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Troubleshooting
3. The exhaust motor will not function normally.
üOpen the left side access panel; check all connections against the wiring diagram.
üContact your local dealer for service.
4. The convection blower will not function normally.
«Clean all grill openings at the back and below unit.
«Press the fan button. Does the fan come on? Press again to verify that the blower turns on; if not,
contact your local dealer for service.
5. Ignitor- the pellets will not light.
Everything else in the stove operates but the ignitor will not light the pellets
üMake sure the burn pot liner is up tight and square to the ignitor tube (by pushing the burn pot back
against the ignitor tube).
üCheck to see if the exhaust blower is operating. If not, contact your local dealer for service.
NOTE: The ignitor should be bright orange in color. If not, replace the ignitor.
6. The auger motor will not function normally.
«Check for obstructions in the hopper system.
«Make sure the vacuum switch is closing; open slider to increase vacuum in the firebox.
«Call your local dealer for service.
7. Control settings (Heat Level) have no effect on the fire.
NOTE: If the system light is flashing, the Control Board has complete control of the unit. When the unit’s
system light becomes solid, then control of the unit is given back to the operator.
üIf there is no control of the Heat Level button, make sure the thermostat is calling for heat.
üCall your local dealer for service.
8. The stove will not shut off.
«If the unit will not shut off, ensure that the thermostat (if equipped) is turned down below the room
temperature (thermostat mode in the ON / OFF position).
«If the unit is in the HI/LOW mode the unit will not shut off but will go to an idle setting (LOW). Press
the ON/OFF button to turn the unit off.
«Disconnect one of the brown wires from the exhaust temperature sensor. If the unit continues to
operate, contact your local dealer for service.
9. The stove keeps going out.
If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner, the
fire is going out before the stove shuts off.
üCheck to see that the Slider / Damper is in the correct position.
üTurn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
üSet the auger trim till the #1 and #5 lights are illuminated.
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
«Adjust the Slider / Damper.
«Check to see if the stove needs a more complete cleaning.
«Did the power go out?
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