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TroubleShootingGuide
WARNING:ToavoidELECTRICALSHOCKalwaysdisconnecttheunitfromthepowersourceBEFORE
attemptinganyrepair.Ifthisguidedoesnotcorrecttheproblem,callyourlocaldealerorTechnical
Supportat1‐800‐245‐6489.
Problem Cause Solution
Augernotturning
1.Badaugermotor. 1.Replaceaugermotor.
2.Foreignmatterjamming
auger.
2.Removepelletsandobject.
3.Vacuumsensor. 3.Checkexhaustblower.
Smokesmellordustin
house
1.Improperexhaustconnection. 1.Checkexhaustconnectionsfor
leaks,especiallytheexhaust
blowerconnect.Sealleakswith
silicone,aluminumtapeorahose
clamp.
Roomblowernotoperating
1.Loosethermalsensor. 1.Tightenconnectiononsensor.
2.Blowerspeedsethigherthan
heatrange,causingstovetocool
andblowertocycle.
2.Lowerblowerspeed.
3.Looseconnection. 3.Checkcontrolboard
connection.
Exhaustblowernot
operating
1.Looseconnection. 1.Checkcontrolboard
connection.
2.Badblower. 2.Replaceblower.
3.Badvacuumsensor. 3.Replacevacuumsensor.
LazyFire
1.Badexhaustblower. 1.Inspectandreplaceblower.
2.Excessivepelletmoisture. 2.Keeppelletsdry.
3.Excessiveashbuild‐up. 3.Thoroughlycleanunit.
4.Lowqualitypellets. 4.UseonlyPFIpremiumpellets.
BlownFuse 1.Powersurge. 1.Replacefuse;usesurge
protector.
2.Exposedwire. 2.Checkforexposedorfrayed
wireandlooseconnections.
3.Electricalcomponentshorting. 3.Checkmotorsandblowersfor
obstructionsorshortcircuits.
HighPelletConsumption 1.Lowqualityornon‐uniformly
sizedpellets.
1.Usepremiumpelletsortry
anotherpelletbrand.
SqueakingNoise 1.Obstructioninaugertube. 1.Checkaugertubeforforeign
objects.
2.BlowerNoise. 2.Remove,clean,andoilblower.
PingingorRattlingNoise
1.Foreignmaterialinblower. 1.Checkbothblowersfor
material.