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IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING
CLEANING THE UNIT AS SPECIFIED, AND REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE
TO UNSAFE INSTALLATION OR USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH QUESTIONS.
31
TROUBLE-SHOOTING GUIDE
WARNING: TO AVOID ELECTRICAL SHOCK ALWAYS DISCONNECT THE UNIT FROM THE POWER
SOURCE BEFORE ATTEMPTING ANY REPAIR. IF THIS GUIDE DOES NOT CORRECT THE
PROBLEM CALL YOUR LOCAL DEALER OR OUR TECHNICAL SUPPORT AT 1-800-245-6489.
Problem Cause Solution
10. Unit shuts down in
20 to 30 minutes
E-2 error code
1. Loose heat senso
r
2. Control board settings
3. Failure to start
1. Check stove connection
2. Check settings; always start unit on
“5” to “9”setting
3. Check igniter for buildup
11. Unit keeps shutting down
(“E” codes on control board)
1. Blocked flue (E-2)
2. Unit Overfired (E-3)
3. Improper installation*
(E-2)
1. Check for flue blockage
(nests, rodents, excess soot, etc.)
2. If you see the E-3 code displayed on your
control board, you have overfired your unit.
You must let the unit cool and clean the
Firebox and burnpot. Be sure to clean the
orifices (holes in the burnpot). You should
not burn your unit on High (Heat Range 9)
continuously when burning corn. After a
couple of hours burning corn on high, set the
heat range to 7 and the blower to 9. Running
the unit on high when burning corn for long
periods can damage the unit.
3. Check for loose flue/pipe connections. Also
be sure to have proper Outside Air Hook-up.
12. Fire goes out and stove
shuts down.
Fuel may stop feeding.
1. Stirrer gummed up
–
burnpot plugged.
2. Hopper empty
3. Auger turning but fuel not
feeding.
4. Auger jams.
5. Auger has come loose.
6. Hopper lid switch tripped.
7. Temperature sensor
Hi-limit
8. Vacuum switch tripped.
Caused by exhaust blower
not running, or venting
blocked.
9. Auger motor not
operating.
1. Remove and clean Stirrer, dump ash pan and
clean burnpot.
2. Refill.
3. Improper air mixture can cause the unit to
burn fuel faster than the auger is feeding.
4. Remove auger and clean. Auger jams can be
a problem if poor quality fuel is used, or if
excessive fines (sawdust, corn cobs, husks,
etc.) are present in hopper. Auger jams are
evidenced when the auger turns, but no fuel
is delivered.
5. Check to see if auger motor is turning and
auger is not. NOTE: Auger is held to the
auger motor by a coupler that is fastened to
the auger motor with a setscrew. If coupler is
loose, remove the auger motor and tighten
setscrew in the coupler.
6. Lid ajar or open; debris under hopper seal.
7. Evident when the unit is extremely hot.
Reduce Heat Range by 1.
8. Check blower, clean or replace as necessary.
Clean any blockage from venting. Too many
elbows in the venting restrict air flow causing
vacuum switch to open.
9. Inspect connection and replace if necessary.
*Improper installation may cause a back draft.
*NOTE: Also check for loose or cracked vacuum hose on vacuum switches (see Parts Diagram).
NOTE: Negative pressure in a home is a serious issue.
This unit must be installed with the Outside Air Kit (Part PU-OAK).
CAUTION: UNPLUG THE UNIT PRIOR TO ANY SERVICE WORK!