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Problem Cause Solution
Motor will not start. Electric Plug • Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
• Refer to page 3.
Motor suddenly stops. Thermal Cut Off • Refer to page 13.
Does not clean the carpet/oor. Dust Cup • Empty the dust cup.
• Make sure dust cup is installed properly and
dust cup latch is secured.
Filter • Make sure pleated lter is clean.
Belt • Replace broken, loose, out-of-shape belt.
Brushroll • Clean hair and thread from bristles and end
cap area.
• Replace brushroll if bristles are worn.
Hose • Remove any clogs from the hose that restrict
the air ow.
• Refer to pages 11, 12, and 13.
No suction at the hose. Dust Cup and Filter • Empty the dust cup.
• Clean and install lter properly.
• Make sure dust cup is installed properly and
dust cup latch secured.
Hose • Remove any clogs from the hose that restrict
the air ow.
• Check both ends of the hose.
• Refer to pages 11 and 13.
Noise from the brushroll area. Brushroll • Remove hood and clean debris from the
brushroll area.
Belt • Replace broken, loose, out-of-shape belt.
• Refer to page 12.
Cleaner is hard to push.
Cleaner Height Setting
• Put handle in operating position. Tilt the
cleaner back to raise the front wheels off the
oor. Then turn the knob to a higher setting.
• Refer to page 9.
Cleaner height knob will not turn.
Cleaner Height Setting • Hint: Put handle in operating position. Tilt the
cleaner back to raise the front wheels off the
oor. Then turn the knob.
• Replace broken, loose, out-of-shape belt.
• Refer to pages 9 and 12.
Brushroll will not turn. Brushroll • Remove hood and clean debris from the
brushroll area.
• Refer to page 12.
Burning smell. Belt • Remove hood and clean debris from the
brushroll and belt area.
• Refer to page 12.
Stair brush doesn't work. Brushroll/Belt • Remove any clogs from the opening or debris
around the brushroll or belt.
• Refer to page 14.
Missing parts. • Call Electrolux on 08445 614614. Call to this
number will be charged at 5p per minute
at all times from a BT Landline. Have the
model and serial numbers ready when you
call. See rating plate beneath the cleaner.
More questions?
15
PROBLEM SOLVING