Filter
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Problem
Less than normal or no pickup
while vacuuming upright, or
machine turns off in use
Less than normal or no suction
from wand or hose
Brushbar will not engage
Brushbar will not turn off
Brushbar keeps turning on
Machine will not recline
11 Troubleshooting
tips
Refer to page 3 for an
illustration of your DC15.
If you have any other
questions, please call
the Dyson Helpline at
1-877-397-6622.
The Helpline is open
7 days a week to answer
your questions.
Potential solution
• Remove and check washable filter to see if it is clean (filter should be blue in color).
Wash filter if necessary as shown in section 5.
• Be sure the filter housing and airway inspection valve are snapped in securely and confirm
there are no blockages.
• Confirm the airway inspection valve is in place and that there are no blockages.
• Remove the wand and check for blockages.
• Confirm the hose has no blockages or holes by stretching it out.
• Remove and check washable filter to see if it is clean (filter should be blue in color).
Wash filter if necessary as shown in section 5.
• When vacuuming upright, ensure that the stabilizer clicks into place before vacuuming.
• Ensure the machine is fully returned to the upright position and the stabilizer bar is locked
into place.
• The brushbar defaults to the on position each time you turn your vacuum on. Press the
brushbar button to turn the brushbar off for bare or delicate flooring, rugs, and carpets.
• Press stabilizer firmly to release cleaner head and then pull handle towards you.
• To make activating the stabilizer easier, press the foot pedal firmly while holding the handle,
but do not apply weight or force to the handle.