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53D-Link DCS-935L User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCS-935L.
Read the following descriptions if you are having problems. (The examples below are illustrated in Windows Vista® and XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.)
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply use the mydlink Home mobile app to set up your camera and register it with mydlink.
2. What can I do if I forget my password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. Why does the LED not light up?
The power supply might be faulty. Conrm that you are using the provided DC 5V power supply for this network camera. Verify that the power supply
is correctly connected. If the camera is functioning normally, the LED may have been disabled. See LED Control in Admin on page 39 for information
about how to enable the LED.
4. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To conrm that the cables are working, PING the address of a known device on the network. If
the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.
5. Why does the Network Camera work locally but not remotely?