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TROUBLESHOOTING GUIDE
IMPORTANT: UNPLUG CLEANER BEFORE SERVICING
Problem Possible Reasons Possible Solutions
Cleaner won’t run 1. Power cord not firmly plugged into outlet. 1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker in home. Replace fuse/reset breaker.
3. Needs service. 3. Take to service center or call 1-800-321-1 134.
4. Motor Protector tripped. 4. Clog indicator light - Pg. 3.
Cleaner won’t pick-up 1. Paper bag is not opened. 1. Insert finger into hole and push paper away from opening.
or low suction 2. Paper bag full. 2. Replace paper bag - Pg. 7.
3. Brushroll worn. 3. Replace brushroll- Pg. 8.
4. Broken or worn belt. 4. Replace belt - Pg. 8.
5. Clogged filter pad. 5. Replace filter - Pg. 7.
6. Nozzle/dirt passage clogged. 6. Remove base nozzle cover - Pg. 8; remove obstruction
OR
Remove hose; remove obstruction - Pg. 5.
7. Carpet height setting is incorrect. 7. Set carpet height adjustment to appropriate
setting for carpet being cleaned - Pg. 6.
8. No paper bag. 8. Clean filter & install bag - Pg. 7.
9. Bag inlet clogged. 9. Remove hose & paper bag and clean inlet - Pg. 3, 7.
Dust escaping from cleaner 1. Paper bag full. 1. Replace paper bag - Pg. 7.
2. Bag not installed correctly. 2. R eview paper bag installation - Pg. 7.
3. Puncture/hole in paper bag. 3. Replace paper bag - Pg.7. Clean/Replace Filter - Pg. 7.
4. No bag in cleaner. 4. Install bag & clean filter - Pg. 7.
5. Hose not installed correctly. 5. Review Hose
Installation - Pg. 5.
Cleaner tools won’t pick up 1. Hose clogged. 1. Remove hose and tools; remove obstruction - Pg. 3.
2. Bag inlet clogged. 2. Remove hose & paper bag and clean inlet - Pg. 3, 7.
3. Paper bag full. 3. Replace paper bag - Pg. 7.
4. No bag in cleaner , filter clogged. 4. Install paper bag & clean filter - Pg. 7.
Headlight not working 1. Bulb burnt out. 1. Replace bulb - Pg. 8.
2. Loose electrical wires. 2. Call 1-800-321-1 134 for nearest authorized Royal
®
Dealer.
Cleaner is difficult to push 1. Carpet height setting is incorrect. 1. Set carpet height adjustment to appropriate
setting for carpet being cleaned - Pg. 6.
Belt burns or breaks 1. Brush may be jammed with debris. 1. Remove brush - Pg. 8. Clean brush of debris.
2. Brush end caps are clogged with debris. 2. Remove brush. Determine if end caps rotate freely. If
not, replace brushroll - Pg. 8.
3. Carpet Height Setting is incorrect. 3. Set Carpet Height adjustment to appropriate setting for
carpet being cleaned - Pg. 6.
9
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE
CUSTOMER SERVICE (1-800-321-1134)
In the event that further assistance is required, see your Yellow Pages for an authorized Royal
®
Dealer. Costs of any transportation to and from
any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized
Royal
®
Dealer or retailer. Always identify your cleaner by the model number and manufacturing code when requesting information or or dering
replacement parts. (The model number appears on the back of the cleaner.)