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PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote control has a similar frequency
to other remotes in the area.
Replace Remote Control
Radio frequency disturbance from out-
side sources.
Replace hand held remote control and receiver board
where necessary.
Defective circuit board Replace circuit board
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Stove does not turn on Improper operation Refer to Operation Section
Remote control not initialized to stove Initialize the remote control
Defective main on/off switch Replace main on/off switch
Defective remote control Install new battery into the handheld transmitter. Re-
congure remote where necessary
Replace remote control circuit board where necessary
Defective remote control switch Replace remote control switch board
Defective circuit board Replace circuit board
Loose wiring Check wiring connections
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Flame Frozen Defective ame motor Replace ame motor
Loose wiring Check wiring connections
Flame not bright or ame not
visible
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, not glowing Burnt light bulbs Replace light bulbs
Flame Shutter Defective ame motor Replace ame motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective heater on/off switch Replace heater on/off switch
Loose wiring Trace wiring in unit
Defective remote control Replace remote control
Defective circuit board Replace circuit board
TROUBLESHOOTING GUIDE