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Warranty
What you must do to get service
under this limited warranty
Defects must be brought to the
attention of Dimplex Technical
Service by contacting Dimplex at
1-888-DIMPLEX (1-888-346-7539),
or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/
model and serial numbers available
when calling. Limited warranty
service requires a proof of purchase
of the product.
What Dimplex will do in the event of
a defect
In the event a product or part
covered by this limited warranty is
proven to be defective in material or
workmanship during the 12 month
limited warranty period you have the
following rights:
Dimplex will in its sole discretion •
either repair or replace such
defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement
is not commercially practicable
or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund
the purchase price for such
product or part.
Limited warranty service will •
be performed solely by dealers
or service agents of Dimplex
authorized to provide limited
warranty services.
The purchaser is responsible •
for removal and transportation
of such product or part (and
any repaired or replacement
product or part) to and from the
authorized dealer’s or service
agent’s place of business.
This limited warranty does not •
entitle the purchaser to on-site
or in-home services. On-site
or in-home services may be
performed at the purchaser’s
specic request and expense at
Dimplex’s then-current rates for
such services.
Dimplex will not be responsible •
for, and the limited warranty
services shall not include, any
expense incurred for installation
or removal of the product
or part (or any replacement
product or part) or any labour
or transportation costs. Such
costs shall be the purchaser’s
responsibility.
What Dimplex and its dealers
and service agents are also not
responsible for:
IN NO EVENT WILL DIMPLEX,
OR ITS DIRECTORS, OFFICERS,
OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY
THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON