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What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex
at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available
when calling. Limited warranty service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 2 year limited warranty period for products other than
fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the following rights:
Dimplex will in its sole discretion either repair or replace such defective product or part
without charge. If Dimplex is unable to repair or replace such product or part, or if
repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for
such product or part.
Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
For products other than surrounds (mantels) and trims, this 2 year limited
warranty entitles the purchaser to on-site or in-home warranty services. Accordingly,
Dimplex will be responsible for all labour and transportation associated with repairing
or replacing the product or part except as follows: (i) charges which may be levied for
travel costs incurred to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot of
Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible for
providing clear access to all serviceable parts of the product.
For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the
purchaser to on-site or in-house warranty services. The purchaser is responsible for
removal and transportation of the surrounds (mantels) and trims (and any repaired or
replacement product or part) to and from the authorized dealer's or service agent's
place of business. On-site or in-home services for surrounds (mantels) and trims may
be performed at the purchaser's specific request and expense at Dimplex’s then-
current rates for such services. Dimplex will not be responsible for, and this limited
warranty shall not include, any expense incurred for installation or removal of the
surrounds (mantels) or trims or any part thereof (or any replacement product or part)
including, without limitation, all shipping costs and transportation costs to and from the
authorized dealer's or service agent's place of business and all labour costs. Such
costs shall be the purchaser’s responsibility.
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