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What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Dimplex or its authorized service
representatives) or otherwise altered. This limited warranty
does further not apply to defects resulting from misuse,
abuse, accident, neglect, incorrect installation, improper
maintenance or handling, or operation with an incorrect power
source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical
Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge Ontario, Canada
N1R 7G8. Please have proof of purchase, catalogue/model
and serial numbers available when calling. Limited warranty
service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty
is proven to be defective in material or workmanship during
the 12 month limited warranty period you have the following
rights:
Dimplex will in its sole discretion either repair or
replace such defective product or part without charge.
If Dimplex is unable to repair or replace such product
or part, or if repair or replacement is not commercially
practicable or cannot be timely made, Dimplex may, in
lieu of repair or replacement, choose to refund the
purchase price for such product or part.
Limited warranty service will be performed solely by
dealers or service agents of Dimplex authorized to
provide limited warranty services.
The purchaser is responsible for removal and
transportation of such product or part (and any repaired
or replacement product or part) to and from the
authorized dealer’s or service agent’s place of
business.
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