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For more information, visit www.desatech.com
For more information, visit www.desatech.com
26
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
POSSIBLE CAUSE
1. Battery is not installed. Battery power
is low
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
IMPORTANT
state-
ment above)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning statement
at top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement
at top of page
2. Control valve or gas control defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
at top of page
1. Thermostat sensing bulb needs to be
repositioned (Thermostat-Controlled
Models Only)
2. Hand-held remote control is too close
to heater (Remote-Ready Models Only)
REMEDY
1. Replace 9-volt batteries in receiver and
remote control
1. This is common with most heaters. If
noise is excessive, contact qualified ser-
vice person
1. Open window to ventilate room. Stop us-
ing odor causing products while heater
is running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 23)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
2. Replace control valve or gas control
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
1. Reposition thermostat sensing bulb (see
Instructions for Optional Positioning of
Thermostat Sensing Bulb, page 27)
2. Move hand-held remote control unit far-
ther away from the heater
OBSERVED PROBLEM
Remote does not function (Remote-Ready
Models Only)
Heater produces a clicking/ticking noise
just after burners are lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Log set cycles to pilot, but room tempera-
ture drops to a lower than ideal level before
log set comes back on
TROUBLESHOOTING