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For more information, visit www.desatech.com
For more information, visit www.desatech.com
TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating fireplace where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
IMPORTANT
state-
ment above)
2. Low fuel supply (propane/LP only)
3. Gas leak. See Warning statement
at top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See Warning statement
at top of page
2. Control valve or gas control defective
1. Foreign matter between control valve
and burner
2. Gas leak. See Warning statement
at top of page
1. Improper log placement
2. Drafts or other air currents affecting
flame pattern
3. Air holes at burner inlet blocked
4. Burner flame holes blocked
REMEDY
1. Check burner(s) for dirt and debris. If
found, clean burner(s) (see Cleaning and
Maintenance, page 19)
2. Replace gas regulator
1. This is common with most heaters. If
noise is excessive, contact qualified ser-
vice person
1. Open window to ventilate room. Stop us-
ing odor causing products while heater
is running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 19)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
2. Replace control valve or gas control
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 13)
1. Properly locate logs (see Installing Logs,
page 14)
2. Eliminate source of drafts around heater
3. Clean out air holes at burner inlet. Peri-
odically repeat as needed
4. Remove blockage or replace burner
OBSERVED PROBLEM
Yellow flame in front burner during burner
combustion
Fireplace produces a clicking/ticking noise
just after burner is lit or shut off
Fireplace produces unwanted odors
Fireplace shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs inside of their fireplace
Note:
After removing all causes of residue
deposits, completely clean fireplace and ap-
pliance off residue before reusing appliance